The strength of your wi-fi signal can decrease over greater distances and may have trouble penetrating the walls and ceilings of your house. Wi-fi offers tremendous flexibility but it may be degrading your connection’s performance. My broadband is slow, what might be wrong? 1.
They will be able to test your connection for any potential problems and may be able to improve its performance. However, your first port of call should be to contact your provider for more information. If you’re not satisfied with your speed and feel it’s excessively slow, you may be able to exit your contract early.
The advertised speed of your broadband package is the maximum achievable and not a guarantee, which is why it’s prefixed with ‘up to’. What if my broadband speed is not as advertised? However, you should bear in mind that speeds fluctuate throughout the day. It's secure, safe, and won’t store anything on your device.īroadband speed tests provide a snapshot of your connection’s performance by determining your respective download and upload speed at the point, and time, of testing. Our speed test works by timing how long it takes your connection to download a sample file from the web and then upload back to the server. The higher the measurement, the less time it takes to complete the transfer of data.įor example, a connection with a download speed of 38Mb will download a file more than twice as fast as one with a 17Mb limit. These speeds are most commonly measured in megabits-per-second (Mbps or Mb).
Frequently asked questions How is broadband speed measured?Įverything you access online – from webpages to emails and videos to songs – is made up of data and broadband speed conveys the rate at which this data is transferred from the internet to your device (download speed) or from you device to the internet (upload speed).
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